i don't have the patience to deal with whoever answers 877 GO MATTY.
I dont have a number but back when I got skipped out of an oder for my sub I called and complained and kept asking to speak to someone incharge after about 10 mins I spoke to a guy who was American and explained to situation to me in plain english and got it worked out. I would say keep trying through them and see who you will get. Annoying yea but you never know!
i'll give that a shot on monday if no one has responded by then. thanks for the assist.