Ordering direct from Mezco... anyone have any issues?
About two and a half weeks ago I ordered the SDCC Mumm-ra 2 pack from their site. About a week later I checked my order status and it was listed as "processing". Since it was right after SDCC I just figured they had more orders than usual so I didn't sweat it. Checked again at a little over the two week mark and the status hadn't changed, and at this point I thought is was a bit much.
I sent an email to inquire about my order but received no response. A day or two later I logged onto the site to check the status again. This time the status was changed to "Pre-order processing". I check the item page and it now says "shipping September" or something to that effect.
The problems I have here are 1) They never responded to my email, and 2) when I placed my order, it was listed as "in stock", not as a pre-order.
This is my first time dealing directly with Mezco, and I'm not too impressed.
Okay, quick update in case anyone is curious:
I logged into my account on the Mezco site and my order has shipped. According to their site they are supposed to send an email to let you know your order has shipped, but whatever. They didn't respond to my inquiry about the delay of my order, so I guess I shouldn't have expected the shipping notice either.
I realize Mezco is a reputable company, but man, their customer service needs work. If you're going to sell your product directly to your fans, either do it right or don't do it at all. In the future I think I'll order their exclusives elsewhere, even if it means paying a few bucks more.
